RETURNS
—
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund will be given: (if applicable)
* Any item that is not in its original condition, is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at contact@mysouky.com.
Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Shipping
To return a product, you must contact us first to obtain a return address.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
